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Terms of Service

General Terms and Conditions of Sale and Use

1. Scope, Object, and Identification of the Seller

These General Terms and Conditions regulate the stages of contracting, sale, and shipping of products through this website, owned by:

  • Company Name: Surpresas sem Limite, Lda.
  • Address: Rua António Conceição Bento 25, 2520-285 Peniche, Portugal
  • Tax ID (NIPC): 513 705 813
  • Registration: Registered at the Commercial Registry of Peniche
  • Share Capital: €5,000.00
  • E-mail: surpresassemlimite@gmail.com
  • Phone: +351 262 782 361 (call to the national fixed network)

 

Referred to herein as: “Seller”.

Browsing this website, as well as purchasing any product, implies the unconditional acceptance of these General Terms and Conditions of Sale and Use by the user, referred to herein as the “Customer”. The processing of personal data carried out within the scope of using this site is governed by the Privacy Policy, which is an integral part of these General Terms.

2. Information on Products and Prices

2.1. The Seller provides a catalog of cosmetics, personal hygiene, and beauty products on its online store. Product images are for illustrative purposes only. Customers should consult the detailed description of each item to learn about its characteristics, ingredients, and method of use.
2.2. Prices are indicated in Euros (€) and include VAT at the legal rate in force in Portugal.
2.3. Prices do not include shipping costs, which are calculated and presented transparently to the Customer in the “Shopping Cart” before finalizing the order.
2.4. The Seller reserves the right to change prices and promotional campaigns at any time, ensuring that orders already confirmed and paid for will be invoiced according to the prices in effect at the time the purchase was registered.

3. Ordering Process and Payment Methods

3.1. To make a purchase, the Customer must select the desired products, add them to the cart, and fill in the required shipping and billing information.
3.2. For the Customer’s security and convenience, the following payment methods are available:

  • MB WAY
  • Multibanco Reference
  • Credit Card (Visa and Mastercard)

3.3. The order will only be processed and shipped after validation and effective confirmation of payment by the respective banking or financial entity.
3.4. The invoice for the order will be issued and sent to the Customer electronically to the e-mail address provided at the time of purchase.

4. Shipping, Delivery Costs, and Deadlines

4.1. Geographic Scope: The Seller ships to Portugal (Mainland and the Autonomous Regions of Azores and Madeira) and other European countries.
4.2. Shipping Costs: Shipping costs are calculated automatically at checkout based on the weight and destination of the order.
4.3. Delivery Deadlines: Unless otherwise agreed, the Seller undertakes to deliver the product(s) within a maximum period of 30 days from the date of order confirmation, in accordance with Article 19 of Decree-Law no. 24/2014. Actual deadlines may vary depending on the destination and will be indicated to the Customer at checkout.
4.4. Out of Stock or Delay: In the event of stock rupture or unforeseen delays in the distribution chain, the Seller will contact the Customer within a maximum of 48 business hours to agree on a new delivery date, product replacement, or a full refund of the amount paid.

5. Right of Withdrawal (Returns)

5.1. General Rule: Under Decree-Law no. 24/2014, the Customer acting as a consumer has the right to withdraw from the contract (return the product) within 14 consecutive days, without the need to indicate a reason, starting from the date of physical receipt of the product. To exercise this right, the Customer must communicate the decision to the Seller through an unequivocal statement via:

E-mail: surpresassemlimite@gmail.com

Letter to the head office indicated in point 1

Using the model withdrawal form in Annex I of these Conditions.
5.2. Refund: The Seller will refund all payments received from the Customer (including standard delivery costs) within a maximum of 14 days from the date of being informed of the decision to withdraw, using the same payment method used in the initial transaction, unless otherwise expressly agreed. The Seller may withhold the refund until receiving the returned product or until the Customer provides proof of shipping, whichever occurs first.
5.3. Return Costs: Direct return costs are borne by the Customer.
5.4. Hygiene and Health Exception: Under Article 17(1)(e) of Decree-Law no. 24/2014, returns of sealed goods that are not suitable for return for health or hygiene reasons once opened are not accepted. This includes, but is not limited to: creams, makeup, perfumes, serums, lipsticks, and other skin or hair application products.
5.5. Acceptance Conditions: For a cosmetics return to be accepted, the product must be returned in its original packaging, completely intact, sealed with the manufacturer’s original cellophane or seal, without any signs of use, opening, or tampering. If the product shows signs of having been opened, tested, or used, the return will be rejected, and the item will be returned to the Customer, with new shipping costs borne by the Customer.

6. Warranty and Product Preservation

6.1. Products sold benefit from the legal warranty against lack of conformity for a period of 3 years from the date of delivery, under Decree-Law no. 84/2021.
6.2. As these are cosmetic products, the Customer should pay special attention to the expiration date and the Period After Opening (PAO) symbol. The warranty does not cover product degradation resulting from poor preservation (e.g., direct exposure to sunlight, humidity, or extreme temperatures) by the Customer.

7. Responsibility for Allergies and Ingredients

The Seller sells cosmetic products that are duly regulated and certified by the competent authorities. However, it is the Customer’s sole responsibility to verify the ingredient list (INCI) provided on the packaging or labeling before applying any product, especially if they are aware of allergies, dermatitis, or skin sensitivities. The Seller cannot be held responsible for individual allergic reactions or side effects resulting from prior intolerances or incorrect application of the products.

8. Protection of Personal Data

The processing of personal data associated with the use of the site, creation of a customer account, and order processing is carried out in compliance with Regulation (EU) 2016/679 (GDPR) and Law no. 58/2019. Detailed information on the purposes of processing, data subject rights, and retention periods can be found in the Privacy Policy provided on this site.

9. Complaints Book and Alternative Dispute Resolution (ADR)

9.1. Surpresas sem Limite, Lda. has an Electronic Complaints Book, accessible via: www.livrodereclamacoes.pt.
9.2. In the event of a consumer dispute, and in accordance with Law no. 144/2015, the consumer may resort to Alternative Dispute Resolution (ADR) entities, such as the CNIACC – National Center for Consumer Conflict Information and Arbitration (www.cniacc.pt).
9.3. ODR Platform: Under Regulation (EU) no. 524/2013, the Customer may also use the European Online Dispute Resolution (ODR) platform, available at: https://ec.europa.eu/consumers/odr/

10. Applicable Law and Forum

These General Terms and Conditions are governed by Portuguese law. For the resolution of any dispute arising from their interpretation or execution, the court of the district where the Seller’s headquarters are located is competent, with express waiver of any other, without prejudice to mandatory consumer protection laws.